Isi Paris (Prestige LLC, ID: 205038252) Return Policy for Products Purchased Remotely by Consumers Without Specifying Any Reason:

  • The consumer is entitled to withdraw from a distance contract and/or off-premises contract within 14 calendar days from the receipt of the goods in their possession, or in the case of fractional delivery, from the receipt of the last item in their possession. The specified 14-day period is calculated from:

    1. The receipt of the goods by the consumer or a third party designated by them (other than the carrier);

    2. In the case of fractional delivery of goods by the consumer — the receipt of the last item by the consumer or a third party designated by them (other than the carrier);

    3. In the case of regular (periodic) delivery of goods — the initial receipt of the item by the consumer or a third party designated by them (other than the carrier).

  • In the event of product return, the consumer is obliged to submit a completed form or other unambiguous evidence reflecting their decision to return the goods. The burden of proof for exercising the right to withdraw from the contract within the established timeframe rests with the consumer.

  • Upon full receipt of the service, the consumer loses the right to withdraw from the contract.

  • The consumer does not have the right to withdraw from the contract if:

    • The price of the goods or services does not exceed 30 GEL.

    • The company has fully performed the service provided by the contract, the provision of the service began with the consumer's prior consent, and the consumer knew that they would lose the right to withdraw from the contract upon full receipt of the service;

    • The consumer was supplied with sealed goods, the seal of which was broken after delivery by the consumer, and therefore the goods cannot be returned due to health or hygiene regulations;

    • The contract provides that the price of the supplied goods or services depends on fluctuations in the financial market that are beyond the control of the trader and which occurred within the period established by this law for exercising the right of withdrawal;

    • The supplied goods or services are manufactured according to the consumer's individual order or are clearly tailored to their personal needs;

    • The supplied goods are perishable or have a short shelf life;

    • Due to their characteristics, the supplied goods became inextricably mixed with other goods upon delivery;

    • In accordance with the contract terms, the consumer summoned the trader to provide urgent repair/maintenance services. This restriction does not apply to additional services provided beyond the scope of this specific visit;

    • The contract was concluded for the transfer of immovable property for non-residential purposes, goods transport, vehicle rental, catering, or leisure-related services, and specifies a designated date or period for contract performance;

    • Digital content was supplied on a non-physical medium, performance of the contract began with the consumer's prior consent, and the consumer knew that they would thereby lose the right of withdrawal;

  • In the event of a desire to return goods within the framework of a distance contract, the consumer is obliged to send a completed form (see form below) to the email address online@prestige.ge and/or present/send it to the address: 17a Petre Sarajishvili Street, Tbilisi, which must indicate the following information:

    • a. Trader's name, actual address, email address

    • b. Order date

    • c. Order receipt date

    • d. Consumer's name

    • e. Consumer's address

    • f. Consumer's signature (if the form is filled out on paper)

    • g. Date of filling out the form Information regarding the receipt of said form shall be provided to the consumer immediately on a durable medium (any instrument that ensures the long-term storage and unaltered reproduction of information for a period necessary for the use of that information).

Please Note:

  • In the case of purchases made via installment, the bank's policy regarding exchange/return terms must be taken into account;

  • The request must be made directly by the person who made the purchase, who must present an identity document and any document confirming payment;

  • Funds will be returned to the bank account of the person/citizen in whose name the purchase was made, unless an additional agreement has been concluded between the company and the consumer; the consumer will be refunded the exact amount paid at the time of purchase;

  • Gifts, vouchers, and other items received at the time of purchase must be returned along with the goods; otherwise, their value will be deducted from the refundable amount. The value of gifts shall be considered as the current price of that item in the trader's network.

  • In the event of the consumer's withdrawal from the contract, they shall not incur any expenses (including delivery costs), except in cases where the consumer chose a more expensive delivery method than the standard delivery offered by the trader, or if the value of the goods decreased as a result of use not necessary to establish the nature, characteristics, and functioning of the goods. The obligation to cover the difference resulting from the decrease in the value of the goods shall not be imposed on the consumer if the trader failed to provide them with complete information regarding the right of withdrawal as provided by law.

Consequences of Withdrawal from the Contract:

  • In the event of withdrawal from the contract, the company will refund the consumer the full amount paid within 14 calendar days from receiving the withdrawal notice, provided the purchased goods are returned within 7 calendar days from sending the notice. If the purchased goods are not returned by the consumer, funds will not be refunded.

  • The company is not obliged to reimburse the consumer for additional expenses incurred due to choosing a non-standard delivery method or a more expensive delivery method than the one offered by the company.

  • The cost of returning the goods shall be borne by the consumer themselves;

  • In the event of withdrawal from the contract, the consumer has the following right and bears the following obligations:

    • To return the goods to Isi Paris no later than 7 calendar days from sending the withdrawal notice, and the goods must not be damaged;

    • To bear the costs associated with the return of the goods;

    • Gifts, vouchers, and other items received at the time of purchase must be returned along with the goods; otherwise, their value will be deducted from the refundable amount. The value of gifts shall be considered as the current price of that item in the trader's network.